FAQs

What happens during a Dermastermind consultation?

Each consultation is a structured clinical assessment of your skin concern, medical history, previous treatments, skincare use, and relevant lifestyle factors. The aim is to understand the underlying skin biology before providing clear, evidence-based guidance.

Which skin conditions do you see?

Can you review my current skincare or treatments?

Will I be prescribed medication?

Do I need a formal diagnosis before booking?

Yes. Existing skincare routines, prescription treatments, supplements, and procedures are reviewed to assess suitability, interactions, and clinical relevance.

No, with some exceptions. Many patients attend for clarification of an existing diagnosis, while others seek guidance when symptoms are unclear or evolving. Some conditions will need invasive procedures to be affirmatively diagnosed, thus we ask if you are an alopecia patient that you have a diagnosis for the disease, the same applies to vitiligo.

Dermastermind provides consultations for acne, melasma, vitiligo, alopecia, psoriasis, eczema, rosacea, and age-related skin concerns, including skin barrier dysfunction and pigmentation changes. We can also offer bespoke, personalised, completely independent skincare regime for preventative purposes for patients without inflammatory skin disease.

Where clinically appropriate, prescription treatment may be issued following your consultation. Prescriptions can be sent to a collaborating pharmacy, which will dispense and deliver medications directly to you; additional charges may apply for deliveries outside the UK. Alternatively, prescriptions can be provided for dispensing at a local pharmacy of your choice.

All prescribing decisions are made based on clinical assessment, safety, and evidence-based guidelines.

Is this suitable for long-standing or treatment-resistant conditions?

Yes. Consultations are particularly suited to patients with chronic, recurrent, or complex skin conditions who require a deeper understanding of disease mechanisms and treatment strategy.

Do you offer anti-ageing advice?

Yes. Anti-ageing consultations focus on skin biology, collagen integrity, pigmentation control, inflammation, and barrier health, using evidence-based strategies rather than cosmetic trends.

Will you recommend specific products?

Product recommendations are made only when clinically relevant and are based on formulation science, skin physiology, and individual tolerance—not brand affiliation.

Are consultations online or in person?

Consultations are typically conducted remotely, allowing for detailed discussion and review. Guidance is provided on when in-person assessment or specialist referral may be necessary.

How is Dermastermind different from a standard skincare consultation of other providers?

Dermastermind provides an individualised clinical assessment rather than a protocol-driven skincare service. Unlike many online platforms where care is limited to predefined pathways and proprietary products, consultations at Dermastermind consider the full clinical context, including medical history, previous treatments, skin biology, lifestyle factors, and long-term skin health.

The focus is not on selling a specific product range, but on identifying the most appropriate evidence-based approach for you as an individual. Guidance is not restricted to the scope of a single platform and can extend beyond routine online skincare models when clinically necessary.

While face-to-face consultations with a dermatologist offer a comparable level of clinical depth, they are often associated with significant costs, waiting times, and travel. Dermastermind aims to bridge this gap by offering accessible, medically grounded care without compromising clinical standards.

This is a patient-centred service designed to provide clarity, continuity, and genuine clinical support.

Who should not book a consultation?

Patients requiring urgent medical care, acute infections, or emergency dermatological treatment should seek immediate in-person attention.

Additionally, anyone with moles, lesions, or new/changing skin growths should be assessed face-to-face by a dermatologist to allow full examination and, if needed, biopsy or further testing.

What medicines can you supply?

Our focus is placed on giving patients access to medicines they need and cannot access due to regulatory or funding bottlenecks. We will support patients navigating any medicine we feel would be safe and effective for your condition at the time of the consultation.

As an example; isotretinoin, tranexamic acid, spironolactone, hydroquinone, ritlecitinib are all available via our clinic.